Our Services
How Can We Help You?
Account Management
Fee collection is a process we undertake with you every step of the way. Our skilled and committed agents handle each account with full responsibility, providing an attentive experience for our client. Our agents work diligently, ensuring that all your customers are treated with respect, thus affording you the time to concentrate on other matters without distraction.
Unpaid Fee Collection
The term “debt collection” may sound scary and abrasive. Whilst it's only right that our clients are paid what they are duly owed, we also understand the impact that debt can leave on any organisation and its customers alike. For you, it is the reputation by maintaining apositive brand image and maintaining a strong customer portfolio. For the customer, it is the harsh reality of different factors that can have a debilitating effect. Our services listed herein identify that our Hospitality Collections are tailored, to best meet the needs of you and your clients alike. Achieving great results through our ethical and effective collections.
Reputation Protection
We value your brand and its esteemed reputation, as should your guests. Our approach is highly ethical, focusing on understanding the customer’s needs to deliver the highest standard of service. Thus ensuring your brand name and reputation remain untarnished.
Empathy
By understanding the factors that lead to unpaid fees, we can guide your guests toward additional services than can help rehabilitate getting their payments back on track.
Tracing
Are there any clients who have relocated? We make efforts to find and re-establish contact to help resume their payment schedule. This also includes managing collections on an international level.